1. Order Processing

After placing an order on our website, you will receive an order confirmation email with the details of your purchase. Please review the order confirmation for accuracy. If any details are incorrect, you must contact the merchant directly to resolve the issue, as all transactions are handled by the merchants listed on our platform.

Orders will be processed within 24 hours. If any issues arise regarding stock availability or order fulfillment, we encourage you to contact the respective merchant directly for resolution.

2. Payment

We accept secure payments through Credit Card, and all transactions are processed through our secure payment gateway. All taxes and shipping charges are calculated at checkout.

If you have any questions about payment issues, please contact the merchant directly. If you experience difficulties in reaching the merchant or they fail to resolve your issue, please contact us at [email protected], and we will assist you in addressing the problem.

3. Shipping and Delivery

The delivery of your purchased products is handled by the individual merchants. After your order is processed, you will receive a tracking number to monitor the status of your shipment. Delivery times may vary based on the shipping method and destination, but the merchant will be responsible for fulfilling your order within the agreed timeline.

If you do not receive your order within the specified delivery time, please contact the merchant directly. If you are unable to resolve the issue with the merchant, please reach out to us for assistance, and we will ensure that your concern is addressed within 24 hours.

4. Exchange Policy

If you receive a defective, damaged, or incorrect item, please contact the merchant directly within 7~30 days of receiving the product. The merchant will provide instructions on how to proceed with the exchange. Items must be in their original, unused condition to qualify for an exchange.

If the merchant fails to respond or refuses to provide an exchange within a reasonable time frame, please contact us at [email protected], and we will address the issue on your behalf within 24 hours.

5. Return Policy

We understand that sometimes a product may not meet your expectations. If you wish to return an item, you may initiate a return with the merchant within 30 days of receiving the product. The item must be unused, in its original packaging, and in a resellable condition.

If the merchant does not accept the return or fails to provide a timely response, please contact us. We will intervene and assist in resolving the issue within 24 hours.

6. Refunds

Refunds will be processed according to the merchant’s return and exchange policies. Once the return is accepted, the merchant will initiate a refund to your original payment method. Refunds typically take 1~7 business days to process. If you do not receive your refund within the specified time frame, please contact the merchant directly.

If you face difficulties with the merchant during the refund process, please contact us, and we will assist in ensuring that your refund is processed promptly within 24 hours.

7. Merchant Failures

If you encounter any issues with a merchant, such as failure to fulfill an order, not responding to queries, or not adhering to the agreed return or exchange policies, please let us know immediately. We take these issues seriously and will work with the merchant to resolve the situation as quickly as possible. If necessary, we will take appropriate action against the merchant to ensure compliance with our platform’s standards.

We guarantee that we will respond to any complaints or issues within 24 hours and take immediate steps to resolve the problem.

8. How to Contact Us

If you have any questions or concerns about an order, exchange, or return, or if you need assistance with a merchant, please do not hesitate to contact us:

Email: [email protected]

Address: 105 CECIL STREET,#23-00, THE OCTAGON,SINGAPORE 069534

9. Dispute Resolution

If a dispute arises between you and a merchant on our platform and it cannot be resolved through direct communication, we will act as a neutral third party to help mediate the dispute. We encourage all parties to work together in good faith to reach a fair resolution.

By purchasing products from the marketplace, you agree to follow the policies outlined here. We are committed to ensuring that your shopping experience on himacommerce.com is positive, and we will do everything we can to address any issues promptly and fairly.