Contact Information
We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.
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Once your order has been shipped, you will receive a tracking number from the carrier. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you have any trouble tracking your order, feel free to contact our customer support team for assistance.
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement or initiating a return and refund process. Please provide photos of the damaged or defective item to help speed up the process.
Delivery Time = Processing Time + Shipping Time
Processing Time: Orders are typically processed within 3–5 business days, but may take up to 10 business days depending on the item or seller availability.
Shipping Time: Varies based on the shipping method selected and your delivery location. Below are estimated shipping times by carrier:
DHL: Estimated delivery within 3–7 business days
UPS: Estimated delivery within 5–10 business days
USPS: Estimated delivery within 5–25 business days (domestic); international shipping times may vary
Please note that these are estimated delivery windows. Actual delivery times may be affected by factors such as customs clearance, weather conditions, or other unforeseen delays. We always strive to deliver your order as quickly and smoothly as possible.
Once an order is confirmed and processed, it cannot be changed or canceled. However, if you need to make a change or cancel, please contact us immediately, and we will try our best to assist you before the order is shipped. Once the order is shipped, we are unable to modify or cancel it.
If your order was canceled, returned, or disputed, you may be eligible for a refund.
Refunds are issued back to your original payment method. You can request a return or open a dispute from the order page. Once approved by the seller or our support team, the refund will be processed within 3–10 business days.