At HIMA ALAYA PTE. LTD., we are unwavering in our commitment to safeguarding your online security and privacy. Our e-commerce platform is built to the highest global security standards, ensuring that every shopping experience with us is not only seamless but also completely secure.

1. Advanced Security Measures

End-to-End Encryption

We employ the latest in encryption technology, using TLS 1.3, to encrypt all payment and personal data transmitted through our platform. This robust encryption ensures that your sensitive information is protected from unauthorized access at every stage of the transaction process.

PCI-DSS Compliance

All transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) certified payment gateways, such as Stripe, PayPal, and Adyen. This means that we never store your full card details on our systems, further reducing the risk of data breaches.

Regular Security Audits

Our security infrastructure is subject to monthly vulnerability scans and holds ISO 27001 certification, demonstrating our proactive approach to identifying and mitigating potential security risks. These audits help us stay ahead of emerging threats and ensure that our platform remains a safe haven for your online shopping.

2. Privacy Protection Policy

Minimal Data Collection

We understand the importance of privacy, which is why we only collect the essential details required to process your orders, such as your shipping address and contact number. We do not request or store any unnecessary personal information.

Strict Confidentiality

Your data is treated with the utmost confidentiality. We will never sell, share, or disclose your personal information to any third parties without your explicit consent, except as required by law or to fulfill our contractual obligations to you.

Full Control

You have full control over your personal information. You can manage, update, or delete your information at any time through your account dashboard on our website. This empowers you to take charge of your privacy and ensures that your data is always up-to-date and accurate.

3. Fraud Prevention Tips

Stay Alert for Scams

· Never Share SMS Verification Codes: Legitimate customer support representatives from HIMA ALAYA PTE. LTD. will never ask you for your SMS verification codes. If you receive such a request, it is likely a scam, and you should not respond.

· Avoid Unofficial Discount Channels: To ensure the authenticity of your purchases, only use our official website or authorized partners for discounts and promotions. Be wary of unofficial channels that may offer attractive but fraudulent deals.

· Verify Suspicious Order Confirmations: If you receive an order confirmation that seems suspicious or unexpected, log into your account directly on our website to verify its authenticity. Do not click on any links or provide any personal information in response to suspicious emails or messages.

4. Immediate Action for Suspicious Activity

If you detect any unauthorized transactions or suspicious activity on your account, please take the following steps immediately:

· Freeze the Affected Payment Method: Contact your bank or payment provider to freeze the payment method associated with the suspicious activity. This will prevent any further unauthorized transactions from taking place.

· Contact Us: Reach out to our customer support team via:

· Live Chat: Available on our website during business hours.

· Email: [email protected]

· Phone: +65 8408 9243

Our dedicated team is available to assist you and guide you through the necessary steps to resolve the issue.

· Save Evidence: Gather and save any evidence related to the suspicious activity, including transaction screenshots, emails, or messages. This evidence will be crucial in helping us investigate and resolve the issue.

Our Guarantee to You

· 72-Hour Response to Security Reports: We are committed to responding promptly to any security reports or concerns you may have. Our security team will investigate the issue within 72 hours and provide you with an update on the progress of the investigation.

· Full Reimbursement for Verified Fraud Cases: In the unlikely event that you fall victim to fraud while shopping on our platform, and the fraud is verified by our security team, we will provide you with a full reimbursement for the unauthorized transactions.

· Active Collaboration with Law Enforcement: We take cybercrime seriously and work closely with law enforcement agencies to investigate and prosecute any fraudulent activities related to our platform.

Contact Information

HIMA ALAYA PTE. LTD.
105 Cecil Street, #23-00 The Octagon, Singapore 069534
Email: [email protected]
Website: www.himacommerce.com 

We are dedicated to delivering a trusted, transparent, and secure shopping experience to our customers in the European and American markets and beyond. Your safety is our priority, and we will continue to invest in the latest security technologies and practices to ensure that your online shopping experience with us is always a positive one.

Note: Please be aware that the payment options accessible on our platform may differ by region. This variation arises from factors like local financial rules and the popularity of certain payment methods in each area, but we aim to offer suitable, region-tailored choices.