1. Turnaround Time
At HIMA ALAYA PTE. LTD., we are dedicated to delivering your orders in a timely manner. Generally, it takes us 1 – 5 business days to process your order, excluding weekends and public holidays. After the order processing is completed, the shipping time via express delivery typically ranges from 10 – 25 business days, also excluding weekends and public holidays.
Please be aware that during peak seasons, such as holidays or promotional periods, there may be slight delays in both order processing and shipping. We will make every effort to communicate any potential delays to you promptly.
2. Shipping Carriers
We have partnered with several reputable shipping carriers to ensure that your orders are delivered safely and on time. The carriers we use for shipping to the US and European markets include:
· USPS (United States Postal Service): Ideal for smaller and lighter packages, offering a cost-effective shipping solution within the United States.
· UPS (United Parcel Service): Known for its reliable and fast delivery services, especially for time-sensitive shipments.
· FedEx: A global leader in logistics, providing a wide range of shipping options to meet your specific needs.
· DHL: Offers fast and efficient international shipping services, ensuring your orders reach you quickly, no matter where you are in Europe or the US.
We may also utilize additional carriers as necessary, depending on the destination, package size, and other factors, to provide you with the best possible shipping experience.
3. Order Tracking
Once your order has been shipped, we will provide you with a tracking number (if available) to help you monitor the status of your shipment. We will update your order with the tracking information as soon as it is received from the shipping carrier.
Please be aware that some orders shipped via 1st Class USPS mail may not have tracking numbers. In such cases, we will still do our best to provide you with an estimated delivery date and keep you informed of any updates regarding your order.
You can track your order by visiting the carrier’s website and entering the tracking number provided. If you encounter any issues with tracking your order, please do not hesitate to contact our customer service team, and we will assist you in resolving the problem.
4. Shipping Rates
The shipping rate charged for your order is based on several factors, including the weight and dimensions of your products, as well as your shipping destination. We strive to offer competitive shipping rates to our customers while ensuring the safe and timely delivery of your orders.
Before finalizing your order at the checkout page, you will be presented with the shipping cost calculation based on the items in your cart and your selected shipping address. This gives you the opportunity to review the shipping charges and make an informed decision before placing your order.
Additionally, some products may be eligible for free shipping. The availability of free shipping will be clearly indicated on the product page or during the checkout process, and it is subject to the specific terms and conditions of each order.
5. International Shipping Considerations
When shipping to international destinations, including the US and Europe, there may be additional customs duties, taxes, or fees imposed by the destination country’s customs authorities. These charges are beyond our control and are the responsibility of the recipient.
We recommend that you familiarize yourself with the customs regulations and import duties of your country before placing an order. This will help you avoid any unexpected charges or delays in the delivery of your order.
Please note that we are not responsible for any delays or additional charges that may occur due to customs clearance procedures. We will, however, provide all necessary documentation and information to assist in the smooth clearance of your order through customs.
6. Shipping Address Accuracy
It is your responsibility to provide accurate and complete shipping information when placing your order. Incorrect or incomplete shipping addresses may result in delays, lost packages, or additional shipping charges.
Before submitting your order, please double-check your shipping address to ensure that it is correct, including the recipient’s name, street address, city, state/province, postal code, and country. If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed and shipped.
7. Shipping Damage or Loss
In the unlikely event that your order is damaged or lost during shipping, please contact our customer service team immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
For damaged packages, please retain all packaging materials and the damaged items for inspection by the carrier. We may require you to provide photographs of the damage to assist in the claims process.
In the case of lost packages, we will initiate a trace with the shipping carrier and keep you informed of the progress. If the package is confirmed to be lost, we will either issue a refund or send a replacement order, at your discretion.
8. Contact Information
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with HIMA ALAYA PTE. LTD. is a positive one.
Address: 105 Cecil Street, #23-00 The Octagon, Singapore 069534
Phone: +65 8408 9243
Email: [email protected]
By placing an order with HIMA ALAYA PTE. LTD., you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes to the policy will be posted on our website, and the effective date will be updated accordingly.